Terms and Conditions
Our full Terms and Conditions are listed below, however if you have any other queries, please feel free to get in touch with us.
Practitioner Obligation
* The word ‘practitioner’ refers to those providing therapeutic services within The Children’s Wellness Centre, including but not limited to child and adolescent counsellors, occupational therapists, speech and language therapists, psychologists, nutritional therapists, physiotherapists, consultants, and osteopaths. The word practitioner also refers to those running our adult workshops, including our Paediatric First Aid Training Courses and any children’s classes and workshops.
Our practitioners will adopt a client-led approach and will offer advice, support and options for next steps, but it is the parents / carers responsibility to decide what is right for their child. All practitioners are DBS checked and hold Professional Indemnity Insurance, practicing ethically within the framework of their profession and appropriate registrations.
The practitioner reserves the right not to accept a referral, terminate an assessment or not to circulate an assessment report if the referral appears to be outside their area of expertise or the client fails to comply with the terms and conditions set out in this agreement.
Any information shared by parents / carers with the practitioner and The Children’s Wellness Centre is treated as confidential, unless a safeguarding concern is disclosed, or in line with the statements listed in our Information Sharing Policy and Confidentiality Policy. If a safeguarding concern is raised, all practitioners, including practice managers and reception staff, have a duty of care to report this externally, if appropriate.
All paperwork, notes and reports are owned and securely stored by the individual practitioner working with your child, in accordance with GDPR, our Privacy Policy and our Information Sharing Policy.
Parent/Carer Obligation
The parents / carers warrants that the information provided on any referral, medical, consent or booking forms is accurate and up to date in all respects at the point of booking. Any changes must be sent by the parents / carers in writing to The Children’s Wellness Centre immediately.
It is the parents / carers responsibility to inform The Children’s Wellness Centre and/or their practitioner of any special medical conditions/allergies at the point of booking, including any physical, emotional or learning needs, as well as any behavioural diagnoses and keep us and the practitioner that their child is working with updated about any changes.
Children and/or parents / carers must not attend any services at The Children’s Wellness Centre whilst suffering from any serious illness or contagious infection.
For all services which are not ‘drop-off’ and where the parent / carer is part of the session, they agree and accept sole responsibility for the general conduct and care of their child during the activity and whilst on the premises.
Prices and Descriptions
All prices are as stated on the website however we reserve the right, at any time, to revise the price of our services.
Payment Terms
Payment is usually made via BACS and clients will receive an email invoice once they have booked. Payment will confirm the appointment space, and if this has not been received by a stated deadline, this appointment may be offered to another family waiting.
For any late payments, whereby an assessment and/or therapy has been carried out but the fee has not been paid in full, we will contact the client via email to send a reminder invoice. If this is unsuccessful we will contact the client by telephone to take payment. Payment plans will be offered if appropriate. For invoices which are over 30 days late we reserve the right to charge a late administration fee of £30. In the event of a client not paying their invoice, interest will accrue at a rate of 8% and an external debt collection agency will be contacted. A debt collection fee of £40 will be charged to the client. Any further fees to recover unpaid invoices will be charged to the client.
Stripe Payments
The Children’s Wellness Centre uses the third-party payment platform, Stripe, the Stripe API, and in conjunction, your Stripe account to process credit and debit card transactions.
By using the Stripe check out when booking on our website you agree to be bound by Stripe’s Terms of Service. You expressly understand and agree that The Children’s Wellness Centre shall not be liable for any payments and monetary transactions that occur through Your use of the Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree that The Children’s Wellness Centre shall not be liable for any issues regarding financial and monetary transactions between You and any other party, including Stripe. You are responsible for all transactions (one-time, recurring, and refunds) processed through the service and/or Stripe. The Children’s Wellness Centre is not liable for loss or damage from errant or invalid transactions processed with Your Stripe account. This includes transactions that were not processed due to a network communication error, or any other reason. If You process a transaction, it is Your responsibility to verify that the transaction was successfully processed. You understand that The Children’s Wellness Centre uses the Stripe API to run the Service and that the Stripe API is subject to change at any time and such changes may adversely affect the Service. You understand and agree to not hold The Children’s Wellness Centre liable for any adverse effects that actions (whether intentional or unintentional) on the part of Stripe may cause to Your Stripe account, or Your business.
You must not process stolen credit cards, or unauthorized credit cards through Stripe.
All transaction information passed between The Children’s Wellness Centre and Stripe’s systems is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to Stripe’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Cancellations
We have a strict cancellation policy for all services, which Parents and / or Carers are informed about at the time of booking, via a payment terms and conditions agreement. Regretfully we cannot refund for illness or unforeseen circumstances. The cancellation policy differs depending on each service; this is reflective of the work carried out prior to each appointment, therefore it is the parents / carers responsibility to check this on their payment terms for each individual service they attend.
Reports
For many of our assessment services, a report is provided. Unless there is a technical or factual error, these reports cannot be edited after they have been shared with parents / carers.
Our services strictly follow guidelines around assessing, however it is the parents/carers responsibility to confirm that a private report will be accepted externally by their GP, education provider or whoever they are choosing to share this with. The Children’s Wellness Centre cannot offer refunds for a private report that is not accepted externally or within the NHS.
Complaints
If you are at all unhappy with the services at The Children’s Wellness Centre, please contact us so we can do our best to resolve any issues.
If the client has a complaint against the practitioner that they are seeing, they must inform The Children’s Wellness Centre, emailing jake@childrenswellnesscentre.co.uk immediately and all efforts will be made to resolve and settle any disputes, without litigation.
You have the right to contact The BACP or HCPC to make a complaint about any practitioner that you are working with, and an external investigation will be carried out.
Refunds
Unfortunately we are unable to offer refunds for services, due to the extensive planning, preparation and time that goes into each session and/or report. A refund will only ever be provided in exceptional circumstances, if a complaint is raised and on investigation it is seen that the practitioner did not act in the best interests of the child.
Refunds cannot be offered for sessions cancelled without adequate notice.
Privacy
Financial details entered on this site during the payment process will not be stored or retained by The Children’s Wellness Centre and will not be forwarded on or sold to third parties. All payments are processed in accordance with the law.
At The Children’s Wellness Centre we adhere to the Data Protection Regulations, 2018. By submitting your contact details on our website you agree to us contacting you about our services and upcoming events. A full copy of our Privacy Policy can be found here.
Cookies
Cookies may be used by us to provide you with certain information e.g. customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
General
Further Policies and Procedures of The Children’s Wellness Centre, in relation to the general running of the Centre and the safety and protection of all attending and using the services, can all be viewed by emailing management.
The Children’s Wellness Centre has a policy of no nuts, or nut products being brought into the Centre by anyone using the services.